From the moment she joined the CHOICES department, she showed an incredible ability to dive into the complex world of Medicare. Her expertise in this area has only grown over time, and if there’s ever a question she doesn’t know, she’s the first to dig deep and research until she has the answer. At our recent annual meeting, a representative from the Center for Medicare Advocacy specifically sought Jenn out, raving about her Medicare expertise.  She is now our Complex Information Specialist and continues to go above and beyond. She supports our team in countless ways, from conducting community presentations to training new staff members, always eager to share her knowledge and make an impact.  But what truly stands out about her is her genuine care for each beneficiary she works with. She has an incredible talent for working with individuals who are new to Medicare or may feel overwhelmed by their options. She takes the time to break everything down in a way that ensures each person feels informed and confident. For those who prefer a face-to-face experience, she offers video chats or in-person appointments, oftentimes giving impromptu zoom lessons to our less tech savvy clients. Her dedication to empowering our senior community is inspiring, and we are so honored to have her as part of the Aging Answers team.