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SWCAA’S Billing and Error Resolution

When to use SWCAAbillings

  • Prior Authorization (PA) is not in DSSMap/ DXC System:
  • PA is visible and accurate to authorization in DXC and Sandata systems (has a PA Number), with failed billing
    • Contact SwcaaBillings@swcaa.org with a completed Provider Issue Request with billing errors and date ranges.
    • Common error in billing related to eligibility. Tips to check eligibility:
  • Use full month ranges on search.
  • If there is no State or Waiver Benefit Plan listed, contact the Care Manager. See the Staff Directory tab located at the bottom of www.swcaa.org home web page.
  • PA is visible in DXC and Sandata portal but is different from the verbal authorization
    • Contact Care Manager to discuss difference between authorization and PA ASAP. Adjusting the PA affects all claims against that PA.

How to use SWCAABillings Forms

Example of completed entry:

  • The Provider Issue Request MUST be sent to swcaabillings@swcaa.org via encrypted email. Click here.
    • If you do NOT have encrypted email, please send a request email to swcaabillings@swcaa.org with ‘encryption request’ in the subject. SWCAA will reply with an encrypted email and your response will be automatically encrypted.

When NOT to use SWCAAbillings

  • If a prior authorization (PA) is present on the www.ctdssmap.com portal but is not present in the Santrax system, please send an email to ctevv@dxc.com
  • If you are missing a client from your Santrax system or have clients that you are unfamiliar with, please send a secure email to ctevv@dxc.com If you are experiencing issues with the Santrax system and its functionality contact Sandata Customer Care at 1-855-399-8050 or by email at ctcustomercare@sandata.com
  • If you need assistance billing, contact the DXC help desk at 800-842-8440

Important contact information:

  •  Allied Community Resources, Inc: 1-860-627-9500
  • DXC Technical Issues: 1-800-842-8440
  • DXC Billing Issues: 1-800-688-0503
  • DXC Provider Rep: Debbie Hockla-Kaba
  • Sandata Customer Care 1-855-399-8050
  • SWCAA Staff Link XXX

Contact Us

(203) 333-9288

1000 Lafayette Blvd., 9th Floor
Bridgeport, CT 06604

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