SWCAA’S Billing and Error Resolution

When to use SWCAAbillings

Prior Authorization (PA) is not in DSSMap/ DXC System:
- If the Prior Authorization (PA) is not in the www.ctdssmap.com billing portal and it has been over seven days, email the Provider Issue Request to swcaabillings@swcaa.org.
PA is visible and accurate to authorization in DXC and Sandata systems (has a PA Number), with failed billing
- Contact SwcaaBillings@swcaa.org with a completed Provider Issue Request with billing errors and date ranges.
- Common error in billing related to eligibility. Tips to check eligibility:
Use full month ranges on search.
If there is no State or Waiver Benefit Plan listed, contact the Care Manager. See the Staff Directory tab located at the bottom of www.swcaa.org home web page.
PA is visible in DXC and Sandata portal but is different from the verbal authorization
- Contact Care Manager to discuss difference between authorization and PA ASAP. Adjusting the PA affects all claims against that PA.

How to use SWCAABillings Forms:

Example of completed entry:

The Provider Issue Request MUST be sent to swcaabillings@swcaa.org via encrypted email. Click here.
- If you do NOT have encrypted email, please send a request email to swcaabillings@swcaa.org with ‘encryption request’ in the subject. SWCAA will reply with an encrypted email and your response will be automatically encrypted.

When NOT to use SWCAAbillings

If a prior authorization (PA) is present on the www.ctdssmap.com portal but is not present in the Santrax system, please send an email to ctevv@dxc.com
If you are missing a client from your Santrax system or have clients that you are unfamiliar with, please send a secure email to ctevv@dxc.com If you are experiencing issues with the Santrax system and its functionality contact Sandata Customer Care at 1-855-399-8050 or by email at ctcustomercare@sandata.com
If you need assistance billing, contact the DXC help desk at 800-842-8440

Important contact information:

GT Independence : 1-877-659-4500

DXC Technical Issues: 1-800-842-8440

DXC Billing Issues: 1-800-688-0503

DXC Provider Rep: Debbie Hockla-Kaba

Sandata Customer Care 1-855-399-8050